Support
Two ways to reach us — pick whichever you prefer. We usually respond within a day.
Ask in our Discord — fastest replies
The team hangs out here. Join the server, post in #support, get a human.
Common pre-sales questions
Asked on Discord and in tickets every week. The full list lives at /faq.
Is there a ticket system?
Yes — the form on this page is it. A ticket lands in both the staff Discord (where replies happen in real time) and the support email inbox, so nothing gets lost. Prefer public? Post in #support on our Discord — same people, usually faster.
How much RAM do I need for my modpack?
Depends on the pack: vanilla or Paper is fine at 2–4 GB, medium modpacks want 6–8 GB, and heavy kitchen-sink packs (All the Mods, DawnCraft-class) need 8 GB before world pre-generation and sit comfortably at 16 GB. Every pack page on /modpacks shows the exact RAM we boot-tested it with — and if you're not sure, send a ticket with the pack name and player count and we'll size it for you.
Can I try it before committing?
Your first server has a 7-day money-back guarantee — if it's not what you expected, we refund it, no questions asked. No setup fees and no contracts either, so you can cancel any time.
I have a server on another host — can I move it?
Yes. The migration tool at /migrate takes a server-pack zip, a .mrpack, or a CurseForge/Modrinth project URL, and worlds can be uploaded through the dashboard file browser. No transfer fees, and we'll help with the move if anything sticks.
What happens if my server crashes when nobody's online?
The AI crash analyzer reads the log, matches it against known crash patterns, and applies an automatic fix first — most crashes resolve before you've even seen them. Novel crashes alert you and us. Live status and 30-day history are public at /status.
Where are the servers located?
Helsinki, Finland by default — EU-only data residency, close to EU players. Premium regions (Frankfurt, US East, US West, Singapore, Sydney) are selectable at checkout with the surcharge shown live before you pay.