Frequently asked
questions.

€2 per GB of RAM, plus a tiered player charge (€0.50 / €0.75 / €1.00 per slot depending on plan size). See /pricing/compare for the side-by-side breakdown against Apex, Bisect and Shockbyte.

No setup fees, no contracts, no hidden surcharges at checkout. You pay monthly and the price you see on /pricing is the price you pay.

Your first server has a 7-day money-back guarantee — contact support and we'll refund it, no questions asked. A regular cancellation stops future billing but doesn't refund time already paid: your server stays fully usable until the end of the billing period. Statutory rights for a faulty service always apply — see the Terms.

Our AI crash analyzer reads the log, matches against known crash patterns, and tries an automatic fix first. If the crash is novel, the health-runner alerts you (and us) so we can look at it. See /ai-reliability for how the auto-fix loop works in practice.

Daily snapshots are taken automatically. Weekly restore-tests verify they actually work — most hosts skip this step and only discover broken backups when a customer needs one. Off-site DR backup is available when OFFSITE_BACKUP_PROVIDER is configured.

See /status for live status and 30-day history per service (panel, agent, billing, game-server pool). We publish real numbers, including incidents — not a marketing 99.99 % claim.

Helsinki, Finland (Hetzner EU datacenter) — close to EU players and EU-only data residency. Optional Premium regions add Frankfurt, Ashburn (USA), Hillsboro (USA), Singapore and Sydney, with the region surcharge shown live at checkout.

All CurseForge, Modrinth and FTB modpacks install via one-click. 37 popular packs are pre-tuned in our shared recipe database (ZOMBIEMANIA, ATM10, Prominence II, Vault Hunters, DawnCraft, Cobblemon, etc.) so the heap, GC and per-mod config land right on first boot. See /benchmarks for the live list.

Yes. Upload a server-pack zip or .mrpack via the Migration tool at /migrate, or paste a CurseForge / Modrinth project URL. Custom packs work — they just don't benefit from the pre-tuned recipe.

Geyser is a one-click install on any Java server. Bedrock players (mobile, console, Windows 10) can then join your Java world without changing anything client-side.

Settings → Cancel subscription. Billing stops at the end of the current period — time already paid isn't refunded, and your server (world and backups included) stays fully usable until that date. Within the first 7 days of your first server? Contact support for a refund instead.

Yes. The dashboard file browser lets you download your world, mods and configs any time while the server is active. If you're cancelling, grab everything before the billing period ends — the server is removed after that. No lock-in.

EU-only data residency (Helsinki), HTTPS everywhere, bcrypt password hashing, Stripe-handled card data, encrypted secrets at rest, per-customer VM isolation. See /security for the full breakdown and the responsible-disclosure contact.